Return and Refund Policy

Applies to all refurbished products purchased through www.retechie.com.

At ReTechie, we are committed to providing quality-assured refurbished laptops and electronics at competitive prices. We aim to maintain transparency, customer satisfaction, and fair treatment throughout the purchasing process.

Our 7-day return policy is designed to address eligible functional defects, significant undisclosed damage, and material configuration mismatches while setting clear expectations for refurbished products.

Please read this policy carefully before placing an order.

1. Understanding Refurbished Products

All products sold by ReTechie are refurbished, not brand-new. Depending on the item, products may be pre-owned or open-box devices that have undergone diagnostic testing, necessary repairs or restoration where required, and quality checks before dispatch.

We make reasonable efforts to ensure that products function properly and match the specifications stated in their respective product listings.

As refurbished products have been previously used or handled, they may exhibit the following characteristics:

Cosmetic wear: Minor scratches, scuffs, marks, or signs of previous use on the casing or body.
Signs of use: Faded keyboard keys, stickers, worn port labels, or similar marks consistent with previous use.
Battery condition: Batteries are not brand-new. The standard battery backup expectation for refurbished laptops is approximately one hour or more under normal usage conditions, unless otherwise specified in the product listing.
Display characteristics: Display imperfections, including dead pixels, may be present where disclosed in the product listing or otherwise permitted under the applicable product terms.
Compatible accessories: Certain accessories, including chargers, may be compatible alternatives rather than original manufacturer accessories.

These characteristics, where consistent with the product listing and applicable terms, do not independently qualify a product for return or refund.

Customers are advised to review the product description, specifications, photographs, included accessories, and applicable warranty terms before placing an order.

2. Seven-Day Return Eligibility

Customers must raise a return request within 7 calendar days from the date of delivery. Returns may be considered for the following reasons:

2.1 Major Undisclosed Physical Damage or Defect

Significant physical damage or a defect that was not disclosed in the product listing and materially affects the product’s functionality or usability.

2.2 Functional Hardware or Software Failure

A verified hardware or software fault that materially prevents normal operation of the device, such as:

Display not functioning.
Keyboard not functioning.
A major hardware component failing during normal use.
A critical system function not operating as described.

The reported issue is subject to technical verification by ReTechie’s team.

2.3 Configuration Mismatch

A material discrepancy between the product received and the specifications explicitly stated in the product listing, such as:

RAM capacity: Receiving 4GB instead of the advertised 8GB.
Storage type or capacity: Receiving an HDD instead of an SSD or 256GB instead of the advertised 512GB.
Processor model: Receiving an Intel Core i5 instead of the advertised Intel Core i7.

Customers must provide relevant supporting evidence, including photographs, videos, or system information, where applicable.

3. Mandatory Unboxing Video for Damage and Incorrect Product Claims

To help verify transit damage, incorrect products, and missing components, customers must record a continuous, unedited unboxing video when opening their delivered package.

The following requirements apply:

Begin recording before opening the shipping package and continue until the laptop and included accessories have been unpacked and inspected.
Clearly show the shipping label, external packaging, laptop, accessories, and any visible damage or discrepancy.
Do not pause, edit, or cut the recording during the unboxing process.
Retain the original video and submit it to ReTechie customer support along with the order ID and details of the issue.
Report damage, incorrect products, or missing components as soon as possible and within 7 calendar days of delivery.

Important: Claims involving physical transit damage, an incorrect product, or missing components may be declined if the required unboxing video is not provided and the issue cannot otherwise be reasonably verified. The absence of a video will be considered alongside other available evidence and applicable consumer protection requirements.

The unboxing video requirement does not automatically invalidate a genuine functional defect claim that can be independently verified through technical inspection or other reliable evidence.

Customers should retain the original packaging, shipping label, and all supplied accessories until their claim has been resolved.

4. Conditions Not Eligible for Return

Returns will generally not be accepted for the following reasons where the product received conforms to the material specifications and disclosures in the listing and applicable law does not require otherwise.

4.1 Processor Version, Graphics Configuration or Speed

Differences in processor generation, processor version, graphics configuration, graphics memory, or processor speed will not independently qualify for a return where the material specifications expressly promised in the listing have been supplied.

This exclusion does not apply where the product materially differs from an explicitly advertised specification or has a verified defect.

4.2 Windows Version and Microsoft Office

Differences in the installed Windows version or Microsoft Office edition or licence status will not qualify for a return unless a specific version, edition, or licence was expressly promised in the product listing and the product received does not conform to that promise.

4.3 Battery Backup

Refurbished laptop batteries are previously used components and are not equivalent to new batteries. The standard battery backup expectation is approximately one hour or more under normal usage conditions, unless a different commitment is expressly stated in the product listing.

Battery performance varies depending on usage, settings, applications, battery health, and device configuration. A battery complaint alone will not qualify for a return where the product meets the applicable stated battery standard and has no separately verified defect covered by the applicable warranty.

4.4 Minor Cosmetic Wear

Minor scratches, scuffs, marks, faded keys, stickers, and ordinary signs of previous use consistent with the product description are not grounds for return or refund.

This exclusion does not apply to significant undisclosed damage that materially affects functionality or usability.

4.5 Missing Accessories Not Promised in the Listing

Returns will not be accepted solely because an accessory was not included if that accessory was not expressly promised in the product listing or order confirmation.

Accessories explicitly listed as included must be supplied in accordance with the order.

4.6 Change of Mind or Expectation Mismatch

Returns will generally not be accepted solely because a customer changes their mind, dislikes the product’s appearance, or has subjective expectations regarding performance, design, or cosmetic condition that were not expressly promised in the listing.

4.7 Subjective Performance Preferences

Subjective dissatisfaction with speed, appearance, display preferences, or other performance characteristics will not independently qualify for a return if the device meets its stated specifications and operates as intended.

Verified functional defects and material specification discrepancies remain subject to the eligibility criteria in this policy.

5. Return Conditions and Customer Responsibilities

All return requests must be submitted within 7 calendar days of delivery. Approval is subject to review of the claim and verification of the reported issue.

If a return is approved, the customer must comply with the following conditions:

Original packaging: Return the product in its original box and packaging, where available, with suitable protective packing.
No unauthorised tampering: The product must not have been improperly opened, altered, or had components replaced without authorisation.
No additional damage: The product must not have sustained new physical damage, liquid damage, or damage caused by mishandling after delivery.
Complete accessories: All accessories, chargers, cables, and other items supplied with the order must be returned.
Secure packaging: The product must be packed securely to minimise the risk of damage during transit.
Same product: The returned product must be the same item supplied by ReTechie, with its identifying details and components intact.

Customers should obtain proof of shipment if instructed to ship the product themselves. Where a pickup is arranged by ReTechie, the customer must make the product available for collection as instructed.

Failure to comply with these conditions may affect return eligibility or result in reasonable deductions for verified damage or missing items, subject to applicable law.

6. Refund and Deductions Policy

Once an approved return is received, ReTechie’s technical team will inspect the product to verify its condition, configuration, reported issue, and return eligibility.

6.1 Refund Processing Timeline

Where a return is approved following inspection, ReTechie aims to initiate the refund within 14–28 working days after receiving the returned product, subject to completion of inspection and necessary verification.

The time taken for the refunded amount to appear in the customer’s account may depend on the payment provider or bank.

6.2 Applicable Deductions

Where permitted by applicable law and the disclosed terms, the refund may be adjusted for reasonable, demonstrable costs or losses arising from the return, including:

Forward and reverse shipping costs, where applicable.
Additional packaging or handling costs, where applicable.
Payment processing charges, where lawfully recoverable and applicable.
Verified costs associated with additional damage or missing components attributable to the customer.

Any deduction for damage or missing components will be assessed based on the actual condition of the returned product and the reasonable cost of repair, restoration, or replacement of the missing item.

6.3 Additional Damage, Missing Components or Tampering

If the returned product has sustained additional damage, contains missing components, or shows evidence of unauthorised tampering, ReTechie will document the findings and assess the impact on the return.

Where the customer is responsible for the damage or loss, a reasonable deduction may be made from the refund, subject to applicable law.

In cases involving suspected product substitution, material tampering, or serious misuse, ReTechie may reject the return after reviewing the evidence and communicating the relevant findings. Where a return is rejected, arrangements for returning the product to the customer and any applicable shipping charges will be communicated to the customer.

7. Return Process: Step by Step

Submit a request: Contact ReTechie support within 7 calendar days from the date of delivery.
Provide evidence: Share clear photographs, videos, system information, or other evidence showing the reported issue. For damage, incorrect-product, or missing-component claims, provide the unboxing video described in Section 3.
Technical review: Our team will review the claim and may request additional information to verify the issue.
Return decision: ReTechie will communicate whether the return request is approved or rejected based on the applicable policy and verification findings.
Arrange the return: If approved, follow the return shipping or pickup instructions provided by our team.
Product inspection: Once received, the returned product will undergo technical and physical inspection.
Refund processing: If the return is approved following inspection, the refund will be initiated according to the timeline and applicable deductions described in this policy.

Submitting a return request does not automatically guarantee approval. Eligibility depends on the reported issue, supporting evidence, product inspection, and applicable consumer protection requirements.

8. Seven-Day Return Window and Warranty Coverage

Return requests must be raised within 7 calendar days from delivery, subject to the eligibility conditions in this policy.

After the 7-day return window, ordinary change-of-mind returns and returns for issues excluded under this policy will generally not be accepted. Eligible product faults may continue to be covered under the applicable ReTechie warranty terms.

Warranty coverage, duration, exclusions, and claim procedures are governed by the applicable warranty policy:

ReTechie Warranty Policy

Nothing in this policy is intended to exclude any rights or remedies that cannot legally be excluded under applicable law.

9. Order Cancellation Policy

Order cancellation requests must be submitted as early as possible and are generally accepted only before dispatch.

Before dispatch: Customers may request cancellation by contacting ReTechie support. Cancellation is subject to confirmation that the order has not been dispatched and applicable legal requirements.
After dispatch: Orders generally cannot be cancelled through the standard cancellation process once shipped. Customers should contact support if a delivery or order issue arises.
Refunds for approved cancellations: Where payment has already been collected and cancellation is approved, the applicable refund will be processed through the original payment method or another agreed method, subject to applicable law and payment-provider procedures.

This cancellation policy does not limit any mandatory rights available to customers under applicable law.

10. Contact Us

For return requests, refund queries, or cancellation assistance, please contact ReTechie using the details below:

Phone: +91 8178043830

Website: www.retechie.com

Email: support@retechie.com

Please provide your order ID, registered contact details, a description of the issue, and supporting photographs or videos wherever relevant. This will help our team review your request more efficiently.

11. Final Note

By placing an order with ReTechie, customers acknowledge that the products sold are refurbished rather than brand-new and are encouraged to review the product listing, specifications, included accessories, and applicable policies before purchase.

ReTechie is committed to handling return, refund, and cancellation requests fairly and transparently. This policy will be interpreted subject to applicable consumer protection laws and does not restrict any statutory rights that customers may have.

Applies to All Refurbished Products Purchased via www.retechie.com

At ReTechie, we’re committed to delivering value, trust, and satisfaction through our wide selection of refurbished laptops and electronics. Unlike new products, refurbished devices come with their own set of expectations, and we believe in setting those clearly from the beginning. Our 7-day return policy is designed to protect customers in cases of genuine product issues while maintaining fairness in refurbished product transactions.

Understanding Refurbished Products

All products sold on ReTechie are professionally refurbished, not brand-new. This means they are pre-owned or open-box items that have undergone a complete diagnostic test, been repaired or restored (if needed), and have passed quality assurance inspections. We offer only functional and quality-assured products that meet the specifications mentioned in the product listing.

However, since these items are not new, they may carry visible signs of previous use, including:

Light scratches or scuffs on the casing
Slight dents or marks on the body
The battery is not brand new, but it is original. We provide a battery backup of 1+ hours
Faded keys, stickers, or port labels
Dead pixel
Use of compatible (non-original) accessories such as chargers

These cosmetic elements are a normal part of buying refurbished and do not impact the usability or functionality of the product. Hence, they are not grounds for return or refund. We request customers to read each listing carefully and understand the difference between refurbished and new before placing an order.

Returns Are Accepted Within 7 Days for the Following Issues:

ReTechie will accept return requests only if one or more of the following conditions are met:

Major physical damage or manufacturing defect that was not disclosed in the product description.
Non-functional hardware or software issue that affects normal usage of the device (e.g., display not turning on, keyboard not working).
Configuration mismatch — where the received product has incorrect specifications compared to what was listed, such as:
- Wrong RAM size (e.g., 4GB instead of 8GB)
- Wrong storage type/size (e.g., HDD instead of SSD or 256GB instead of 512GB)
- Wrong processor model (e.g., Intel i5 instead of i7)

All return requests must be raised within 7 calendar days of delivery. Clear photo and/or video evidence must be submitted to our support team to validate the claim.

Returns Will Not Be Accepted for the Following:

We do not accept returns under the following conditions:

Processor version , Graphic Version or speed could be vary,if the core processor model (e.g., i5, i7) is accurate as per listing.
Installed Windows version or Microsoft Office license mismatch, unless it was explicitly included in the product description.
The battery backup is 1+ hours, which meets our standard for refurbished laptops. Therefore, it is excluded from return eligibility.
Minor cosmetic wear such as scratches, dents, faded keys, or wear and tear consistent with refurbishment.
Missing accessories unless explicitly promised (e.g., bag, manual, original charger).
Buyer’s remorse, change of mind, or expectation mismatch about product appearance.
Performance complaints based on subjective speed or visual preferences.

Return Conditions & Customer Responsibility

If your return request is approved, please follow these guidelines strictly:

The product must be packed in the original box and packaging in which it was received.
There must be no tampering or replacement of parts.
The product must not show any new physical damage or mishandling after delivery.
All included accessories (even if generic) must be returned.
The item must be shipped using secure packaging to prevent any damage in transit.

Refund & Deductions Policy

Once the returned product is received and inspected by our technical team:

If the product passes the inspection and meets the return eligibility criteria, refunds will be initiated within 14 to 28 working days after receiving the product
Transit costs, packaging charges, and handling charges will be deducted from the total refund amount. This includes:
- Forward and reverse shipping costs
- Packing material costs
- Payment gateway or processing fees (if any)
In case the product is returned with additional damage, missing components, or tampered parts, the cost of such damage will be deducted from the refund amount based on current market valuation.
In serious cases of misuse, negligence, or attempt to return a different item, the return will be rejected, and the customer will have to bear the cost of reshipping the item back to them.

Return Process – Step by Step

Raise a return request by contacting our support within 7 days of delivery.
Share photos/videos clearly showing the issue.
Our team will review the evidence and approve or reject the return request.
If approved, you’ll receive return instructions.
Ship the product using secure packaging or allow pickup (if arranged).
Once we receive and inspect the item, the refund process will begin.

Important Notes for All Customers

Refunds will be processed via the original payment method unless otherwise agreed.
Refund status can be tracked by contacting our customer support.
Any claim filed after 7 days of delivery will not be entertained under this return policy.
ReTechie reserves the right to refuse any return that does not meet the above terms.

Order Cancellation Policy

At ReTechie, order cancellations are only accepted before dispatch. Once an order has been packed and shipped, it cannot be cancelled under any circumstances. If you wish to cancel your order, please do so promptly by contacting our support team before dispatch confirmation. Requests made after dispatch will not be entertained, and the order will be treated as final. We appreciate your understanding and encourage timely communication for any changes.

Contact Us

If you need support regarding a return, you can reach us through the following:

Phone: +91 8178043830
Website: www.retechie.com
Email: support@retechie.com

Final Note

By purchasing from ReTechie, customers acknowledge that they are buying refurbished products and agree to the terms of this policy. We thank you for supporting sustainable technology and choosing to reuse quality electronics. Our goal is to ensure fair service for all — balancing affordability with responsibility.